Attendees shared best practices and resources to address manufacturer’s top service challenges

On June 16-17, more than 260 Service leaders, industry experts, PTC executives and partners gathered for the second annual PTC Live Service Exchange in Boston. Through two days of compelling presentations and workshops, plus numerous networking opportunities, attendees discovered actionable ways to increase service revenue, profitability and customer value.

View photos from Boston.

2014 Speakers

  • Leading companies with innovative approaches and best practices: Bill Belleville and Dali Ribiero of JLG Industries, Joseph M. Bergman of Ingersoll-Rand, Larry Dunn of Unisys, Joey Hlavenka and Gentry Pate of Dell, Mary Cay Kosten of EMC, Thomas Mourkas of Honeywell, David Riddle of Thermo Fisher Scientific, Dane Taival of Trane North America, Frank Tritto of Sikorsky, and Stephanie A. Sprangers of Joy Global
  • Thought leadership from academic experts and business leaders: Alex 'Sandy' Pentland of MIT,  Ray Kurzweil of Kurzweil Technologies and Google, and Morris A. Cohen of the Wharton School of the University of Pennsylvania
  • Analysts and experts with third-party-state of the industry insight: Sumair Dutta of the Service Council, Andy Neely of Cambridge Service Alliance, Aly Pinder, Jr. of Abereen Group, Bill Pollock of Strategies for Growth
  • PTC executives and subject matter experts sharing exclusive insights on addressing service growth opportunities and related challenges

2014 General Sessions

  • Welcome by Kevin Wrenn of PTC (Event Emcee)
  • Transforming Service for Competitive Advantage by Lee Smith of PTC
  • The Value of Connected Products in Service by Brian Lindauer of PTC
  • Science, Technology and Invention: Strategies to Create the Future of Manufacturing and Service by Ray Kurzweil of Kurzweil Technologies and Google
  • Proving the Service Continuum: Quantifying the Strategic and Economic Impact of Global Service Transformation by Cindy Elliott of PTC
  • Service Transformation Case Studies and Discussion hosted by Kevin Wrenn of PTC, with panelists Mary Cay Kosten of EMC, Joseph M. Bergman of Ingersoll-Rand, and Andy Neely of Cambridge Service Alliance
  • The Social Physics of Building Great Teams, presented by Professor Alex 'Sandy' Pentland of MIT
  • Key Conference Takeaways presented by Kevin Wrenn of PTC

2014 Networking

  • Welcome Reception
  • Dinner at Harpoon Brewery
  • Solutions Zone hours and interactive sessions, where attendees had the opportunity to connect with and gain insight from service leader peers, PTC partners and PTC executives

2014 Solutions Zone

  • A Solutions Zone offering four partner sponsors, and kiosks featuring distinct Service Lifecycle Management solutions, PTC Value Centric Engagement and PTC Managed Services

2015 Save the Date

PTC Live featuring the Service Exchange will take place June 7-10, 2015, in Nashville, Tennessee at the Gaylord Opryland Resort.